Quality Control

To operate professionally and efficiently in today's marketplace requires that a firm be streamlined, organized and systematic. It requires that employees be well trained, and very importantly that customers be included in the feedback loop. This is particularly true when most of the work that you conduct is done off business premises. So, though we don't like to be an unnecessary nuisance, we do like to get your feedback.

Below are some of the things that we do systematically to ensure a high level of service, and to protect our customer.

Phone Feedbacks

For each service area, and after work is completed, a set number of all technicians' customers for each month are called back to verify job satisfaction. But please don't wait for us. If you were not happy, or if you just want to pass along a comment, call us at 291-1051.

Field Quality Control

Our Guarantee:

1. A firm price. No hidden costs.
2. Free, no obligation estimates.
3. A 100% guarantee of service work.
4. Service day or night, to meet your schedule.
5. Full insurance against any work related mishap.
6. No mess or fuss on your premises.
7. Bonded, trained service technicians.
8. Strict adherence to service scheduling and procedures.
9. Environmentally sound methods and products.

Orientation and Training

Before new technicians go out and provide service to our customers, our customers and our new technicians deserve that they be well trained. Each service area has an orientation and training manual for new employees, where in a classroom setting the service manager can take the time to go over all routines and scenarios a technician is likely to come across in their daily job.

Of course, hands on training is important too. New technicians go out with a variety of our senior technicians for a set number of days, so that when they are ready to go out on their own, they are confident and comfortable.

And the value of safe driving is no more important than today. So it makes good sense for new employees to take a driving course from the Alberta Motor Association before being assigned a service vehicle.

Ongoing training is accomplished through monthly service meetings, safety meetings, periodic job reviews, and courses through industry bodies such as the IICRC, the Mechanical Systems Hygene Institute and membership in the Alberta Construction Safety Association.

Profile of a Professional Cleaner

Today's commercial cleaner has to be a professional - a cleaning technician. Modern fibers, fabrics and materials all have different properties and must be cleaned accordingly. Equipment and cleaning agents are specialized and sophisticated. Being on top of the job takes time and formal training; it is not work for the untrained.

Ram's professional cleaners routinely take training courses from accredited industry bodies such as the Institute of Inspection Cleaning and Restoration. Safe work practices are integrated into daily routine with monthly safety meetings and membership in the Alberta Construction Safety Association.

A professional cleaner looks carefully before cleaning, verifying the best approach and method to be used. Wherever possible soft water and environmentally friendly cleaning agents are used. The waste residue from the cleaning is taken away and disposed of in an environmentally sound manner.

Ram's bonded cleaning technicians are professionals. Ongoing training and upgrading are paid for by Ram, and good performance is expected, recognized and rewarded. Ram confidently guarantees their work.